The Tschuggen Collection

Good to know

Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.

Arrival and departure

Your room or suite will be available to you from 15.00 h on the day of your arrival and until 12.00 h on the day of your departure. If you arrive early or leave late, our front desk team will be happy to look after your luggage for you.

Arosa is easily reached by both public transport and by car.

By car

From ZURICH take the A3 motorway to CHUR.
Take the CHUR-NORD exit in the direction of "Zentrum, Arosa".
Follow the signs to Arosa.

From the SAN BERNARDINO Pass take the A13 to CHUR.
Take the CHUR-SÜD exit in the direction of "AROSA".
Follow the signs to Arosa.

Route planner:

By rail

Travel by ICE or IC trains direct to CHUR. From CHUR an Arosa Express train to AROSA runs every hour during daytime. Let us know your arrival time and we will be more than happy to pick you up from the train station. For timetables visit

By air

Fly to Zurich-Kloten International Airport. Our Concierge will be happy to organise a limousine transfer to AROSA for you. Alternatively, take the train to CHUR, then connect with the Arosa Express directly to Arosa. We will be happy to pick you up from the station.

Start your vacation relaxed and send your luggage ahead! You can find more information here:


Mountainbikes are available free of charge during summer and electrical hard-trail bikes for a surcharge of CHF 40 for the day. You may pick them up at reception.

Bike Storage Room
To store your luggage, we offer you a special bike storage room which you can find next to the tennis hall. You can open the storage room with you room key.

Bike washing station
This station is located on the left side of the tennis hall and can be used free of charge to clean your bike.

Cancellation policy & travel cancellation insurance

  • Your reservation can be cancelled free of charge up to 7 days before you arrive during the winter season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
  • Your reservation can be cancelled free of charge up to 3 days before you arrive during the summer season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
  • A special cancellation policy applies over the festive period.

We will of course make every effort to resell the room so that there will be no cancellation fees. However, if the room cannot be resold, we reserve the right to charge 100% of the total amount.

For group reservations, separate booking and cancellation conditions apply.

Travel cancellation insurance

Allianz Global Assistance offers low-cost cancellation insurance, which we highly recommend. In case of queries, please contact Allianz directly at or +41 44 283 32 22.

Charging stations for electric vehicles

You can charge your electric car. We have two charging stations in our parking garage and two charging stations outdoors. Please contact the reception directly.

Children and adolescents

We will be happy to prepare our sofa beds for you in the Junior Suite room category and above. For an additional adult, we charge CHF 97 per person and children up to and including three years of age can stay free of charge and we provide a free cot in every room category. We charge CHF 45 per child and night for children aged between 4 and 11 years.


Our V-family is looking forward to welcoming you and your four-legged friends! You don’t want to spend the most beautiful time of the year without your best friend? We perfectly understand! Experience the unique combination of holiday, snow sports, wellness, culinary delights and hiking with us, together with your four-legged friend. Here at the Valsana, forty double rooms and junior suites as well as nine apartments without carpets are ideally suited for guests who bring their dogs along with them.

  • For our miracles with paws
  • A welcome treat for your four-legged friend in your room
  • We can even accommodate two dogs per room
  • Dog blanket, so that your four-legged friend has even better dreams
  • Water and food bowls are provided in the room
  • Dog walker bags at various Robidog bins in Arosa
  • Price per dog and day CHF 30 without food

Holidays and Festive period

Christmas/New Year

For New Year's Eve bookings, a minimum stay of 7 nights applies. Your reservation over the festive season can be cancelled free of charge up to 61 days before arrival. Should we receive a cancellation from the 60th day before arrival, we will charge 100% of the booked arrangement price. For bookings during the festive season, 100% advance payment of the arrangement is due. The deposit must be paid within the agreed period, otherwise the hotel may freely dispose of the rooms. We kindly ask you to send us a deposit of the total amount to our account up to 60 days before arrival.

Holiday season in February

A minimum stay of seven nights applies to bookings during high season in February. Your reservation can be cancelled free of charge up to 21 days before you arrive. If we receive a cancellation from 20 days before the arrival date onwards, we will charge 100% of the booked promotion price.

Package and specials policy

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties. Furthermore, packages cannot be cumulated with each other.


Depending on availability, we have a few outdoor parking spaces, which are free of charge. If you prefer a garage space, you can book in advance for CHF 20 in winter and CHF 12 in summer per night and car. Further parking spaces are available by the Obersee lake (outdoor car park, a five-minute walk from the hotel) or in the Ochsenbühl area (public car park in Arosa, a three-minute walk away).

Reservation guarantee

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card.

Rooms and Suites

The pictures of the different room types are only examples for the style and the size of the category. There can be a variation on allotment in the hotel due to different colours and the layout of the individual rooms.


The Valsana Hotel Arosa is a non-smoking hotel. Smoking is permitted on the balconies and the sun terrace.


All information about our spa, gym, spa memberships and opening hours can be found here.

Sport shop

Gisler Sport Valsana is at your disposal when choosing the right sports equipment with competent advice, service and repairs. The sports shop is located on the floor - 2 at the main entrance Poststrasse.

Opening hours
08.30 – 12.00 h
13.30 – 18.00 h

Phone: 081 378 63 84


When building the Valsana Hotel in Arosa, we created a hotel for the future. A hotel with sustainability at its core that is powered entirely without fossil fuels. How did we do it? By using geothermal energy and an ice battery that heats the entire complex. Learn more about it here.

Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Valsana Hotel. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.

Find out more about our sustainability management plan.

Tennis Hall

Opening hours: from 07.00 until 10.00 h

CHF 40 per court and hour

We ask you to enter the tennis hall with tennis shoes (not jogging shoes).
There is also a table tennis table in the tennis hall.

Each player is responsible for private accident insurance. Valsana Hotel Arosa assumes no liability for accidents of any kind.

For any other enquiries please get in touch and we will be delighted to get back to you.
Get in touch