Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.
Arrival and departure
Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.
Start your vacation relaxed and send your luggage ahead! You can find more information here:
Cancellation policy & travel cancellation insurance
Travel cancellation insurance
Allianz Global Assistance offers low-cost cancellation insurance, which we highly recommend. In case of queries, please contact Allianz directly at [email protected] or +41 44 283 32 22.
Children and adolescents
We will be happy to prepare our sofa beds for you in the Junior Suite room category and above. For an additional adult, we charge CHF 97 per person and children up to and including three years of age can stay free of charge and we provide a free cot in every room category. We charge CHF 45.00 per child and night for children aged between 4 and 11 years.
Our V-family is looking forward to welcoming you and your four-legged friends! You don’t want to spend the most beautiful time of the year without your best friend? We perfectly understand! Experience the unique combination of holiday, snow sports, wellness, culinary delights and hiking with us, together with your four-legged friend. Here at the Valsana, forty double rooms and junior suites as well as nine apartments without carpets are ideally suited for guests who bring their dogs along with them.
Holidays and Festive period
Holidays: 12 - 19 February 2022
A minimum stay of seven nights applies to bookings from 12 to 27 February 2022. Your reservation can be cancelled free of charge up to 21 days before you arrive. If we receive a cancellation from 20 days before the arrival date onwards, we will charge 100% of the booked promotion price.
Package and specials policy
The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the special you would like. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.
Package and specials policy
The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.
Depending on availability, we have a few outdoor parking spaces, which are free of charge. If you prefer a garage space, you can book in advance for CHF 18.00 in winter and CHF 10.00 in summer per night and car. Further parking spaces are available by the Obersee lake (outdoor car park, a five-minute walk from the hotel) or in the Ochsenbühl area (public car park in Arosa, a three-minute walk away).
Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.
Rooms and Suites
The pictures of the different room types are only examples for the style and the size of the category. There can be a variation on allotment in the hotel due to different colours and the layout of the individual rooms.
The Valsana Hotel Arosa is a non-smoking hotel. Smoking is permitted on the balconies and the sun terrace.
All information about our spa, gym, spa memberships and opening hours can be found here.
When building the Valsana Hotel in Arosa, we created a hotel for the future. A hotel with sustainability at its core that is powered entirely without fossil fuels. How did we do it? By using geothermal energy and an ice battery that heats the entire complex. Learn more about it here.
Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Valsana Hotel. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.