General Terms & Conditions

General cancellation policy

If you need to postpone or cancel your booking, the following cancellation policy applies:

Your reservation can be cancelled free of charge up to 7 days before you arrive during the winter season. If the cancellation is made after this date, the hotel reserves the right to charge 100% of the full package price. This also applies to no-shows and delayed arrivals or early departures.

Your reservation can be cancelled free of charge up to 3 days before you arrive during the summer season. If the cancellation is made after this date, the hotel reserves the right to charge 100% of the full package price. This also applies to no-shows and delayed arrivals or early departures.

By completion of your booking for our specials "4 for 3 nights" and "7 for 5 nights" your credit card will be charged with the total booking value and is considered as guaranteed. Cancellations or modifications, no-shows or late arrivals / early departures will incur charges of 100 % of the booked package price.

Over the festive season and during the high season special cancellation conditions apply:

Reservations during the festive season in combination with Christmas and New Year's Eve can be cancelled free of charge 60 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price. A full payment is required until 60 days prior arrival.

Reservations during the high season of February can be cancelled free of charge 21 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price.

We will of course make every effort to resell the room so that there will be no cancellation fees. However, if the room cannot be resold, we reserve the right to charge 100% of the total amount.

Special booking and cancellation policies apply for group bookings.

Travel cancellation insurance

Allianz Global Assistance offers low-cost cancellation insurance, which we highly recommend. In case of queries, please contact Allianz directly at info.ch@allianz.com or +41 44 283 32 22.

Your room or suite will be available to you from 15.00 h on the day of your arrival and until 12.00 h on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.

Arosa is easily reached by both public transport and by car.

By car

From ZURICH take the A3 motorway to CHUR.
Take the CHUR-NORD exit in the direction of "Zentrum, Arosa".
Follow the signs to Arosa.

From the SAN BERNARDINO Pass take the A13 to CHUR.
Take the CHUR-SÜD exit in the direction of "AROSA".
Follow the signs to Arosa.

Drive through Arosa for approx. 1.5 km, then turn right at Restaurant Grischuna into Sonnenbergstrasse.
After approx. 300 m turn left to the Tschuggen Grand Hotel.

Route planner: viamichelin.ch

Alternatively, we offer you the option to conveniently park your car in Chur at the Ring Garage, Ringstrasse 5-9, 7000 Chur, and travel stress-free to Arosa – even in adverse weather conditions.
For CHF 35 per night, you can securely park your vehicle.

You can drop off your car during the opening hours of the Ring Garage. Vehicle pick-up is available 24/7. If needed, we also offer a transfer to Chur train station.

Opening hours of the Ring Garage (as of 21 November, 2024):
Monday to Friday: 07:30 – 18.30 h
Saturday: 08:00 – 14.00 h
Sunday: Closed

By rail

Travel by ICE or IC trains direct to CHUR. From CHUR an Arosa Express train to AROSA runs every hour during daytime. Let us know your arrival time and we will be more than happy to pick you up from the train station. For timetables visit sbb.ch.

By air

Fly to Zurich-Kloten International Airport. Our Concierge will be happy to organise a limousine transfer to AROSA for you. Alternatively, take the train to CHUR, then connect with the Arosa Express directly to Arosa. We will be happy to pick you up from the station.

Start your vacation relaxed and send your luggage ahead! You can find more information here:

• SBB train - package service

We will be happy to prepare our sofa beds for you in the Junior Suite room category and above. Additional beds are also available in this room category and above. An additional adult is charged at CHF 200.00 per person and night. Children up to and including three years of age can stay free of charge and we provide a free cot in every room category. We charge CHF 100.00 per child and night for children aged between 4 and 11 years.

Babysitting can be booked on request for CHF 45 per hour. Please contact our Guest Relations Team at concierge@tschuggen.ch in advance.

Are you unable to attend your reservation? We completely understand. As we purchase fresh ingredients and plan individually for our guests, we appreciate being informed of any cancellation as early as possible.

Changes or cancellations at La Brezza are free of charge up to 24 hours before your reservation. For cancellations made less than 24 hours in advance or in case of no-show, we reserve the right to charge a fee of CHF 200 per person.

In both winter and summer, you can enjoy a daily changing five-course menu in our Grand Restaurant in the evening. Please note our dress code.

Additionally, during the winter season, you have the option to choose a three-course menu from the à la carte selection in The Basement restaurant or to offset the daily half-board price against the menu price from three courses in our gourmet restaurant La Brezza.

As an alternative to our restaurant, we offer you the Twist Restaurant in our sister hotel Valsana Hotel and the mountain restaurant Alpenblick as a Dine Around option. Depending on the restaurant, we serve a two to five-course menu. Additional courses are available at an extra charge. Excluded on New Year's Eve.

Reservations at the Alpenblick restaurant can be cancelled free of charge up to 24 hours in advance. After that, the cost of a three-course menu (CHF 80 per person) will be charged.

Our half-board/Dine Around can only be booked for the entire stay and is charged at CHF 90 per person per day.

The regular Dine Around price applies to young people aged 12 and over. Children up to 11 years old eat à la carte, and the price is calculated based on consumption.

Please note that during the winter season, on special occasions, the Grand Restaurant can be enjoyed as part of the Dine Around program for an additional charge.

At lunchtime, an à la carte menu is available in the La Collina restaurant.

Well-behaved dogs are welcome in the Tschuggen Grand Hotel and are permitted in the lobby, the Grand Salon, the bar, the La Collina restaurant at lunchtime and, in winter only, The Basement restaurant, in the evening. We charge CHF 45.00 per dog and night, without food.

You and your dog can expect:

• A welcome treat for your four-legged friend
• Up to two dogs per hotel room are welcome
• Dog blanket, so that your four-legged friend has even sweeter dreams
• Water and food bowls are provided in the room
• Dog waste bags are available from Robidog dog waste bins in the town

Dog sitting can be booked on request for CHF 35 per hour. Please contact our Guest Relations Team at concierge@tschuggen.ch in advance.

Make an unforgettable impression: here at the Tschuggen Grand Hotel, we invite guests to dress in a way that befits the ambience of each of our venues. As such, the evening dress code at our Grand Restaurant and at gourmet restaurant La Brezza calls for elegant formal wear.
At La Collina and The Basement, guests are encouraged to opt for active/casual chic in keeping with the relaxed atmosphere.

Festive days (21 December 2026 - 2 January 2027)
As such, the evening dress code at our Grand Restaurant and at gourmet restaurant La Brezza calls for elegant formal wear (including long formal trousers, jackets and closed shoes for men).
At La Collina and The Basement, guests are encouraged to opt for active/casual chic in keeping with the relaxed atmosphere.

For our Gala Evening at the Grand Restaurant 31 December, ladies are requested to choose elegant formal wear in the form of a long evening dress or chic cocktail dress. To complement them, gentlemen are requested to wear either a dinner jacket with bow tie or a dark suit with matching tie. We want to ensure that guests dress appropriately to enjoy the elevated ambience of this festive occasion.

Reservations during the festive season in combination with New Year's Eve from 21.12.2026 until 31.12.2026 can be cancelled free of charge 60 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price. A full payment is required until 60 days prior arrival.
Please note that The Basement restaurant is closed on New Year’s Eve.

Fireworks ban in Arosa
Do you love wildlife and the unique, peaceful atmosphere here in Arosa as much as we do? Together with you, we want to protect and preserve it.
For this reason, there is a fireworks ban in Arosa. This includes, especially on New Year's Eve, the lighting of fireworks (including firecrackers), the release of sky lanterns, and similar activities.
The exact wording of the police law can be found on the website of the municipality of Arosa.

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties. Furthermore, packages cannot be cumulated with each other.

Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 35.00 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.

Charging station for electric vehicles

We are delighted to provide you with Typ 2 charging stations and thus to contribute to sustainable travel. As a hotel guest, you can conveniently charge your vehicle directly at the hotel. A fee of CHF 25 applies per charging session.

All prices are listed in Swiss francs (CHF) inclusive VAT as well as fees.

The Moving Mountains Spa offering at the Tschuggen Bergoase includes holistic and revitalising massages, body treatments, beauty services, nail treatments and hairdressing services.

Treatments combine personalised relaxation and regeneration with the holistic Moving Mountains Spa concept.

A complete overview of all current treatments, treatment durations and prices can be found in the Moving Mountains spa menu.

If your preferred treatment is not listed, the spa team will be happy to arrange a personalised treatment whenever possible.

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card.

The pictures of the different room types are only examples for the style and the size of the category. There can be a variation on allotment in the hotel due to different colours and the layout of the individual rooms.

Winter 2026/2027
27 November 2026 to 29 March 2027

Summer 2027
25 June 2027 to 5 September 2027

All public areas and the Tschuggen Spa are non-smoking areas. Have a seat in our quiet Cigar Lounge and enjoy our selection of Cuban and Dominican cigars and cigarillos, accompanied by the perfectly paired cognac, rum or brandy.

All information about our spa, gym, spa memberships and opening hours can be found here.

We want you to enjoy your stay with us and hope that you will find the following information useful:

If you arrive late and the therapist and/or room are booked for the following session, please understand that we will need to shorten your treatment time accordingly.

If you are unable to attend the agreed appointment, please notify us at least 24 hours beforehand. A 100% charge has to be levied for reservations cancelled less than 24 hours in advance. For no-show appointments, the full service fee will be charged.

Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Tschuggen Grand Hotel. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.

More infos about our sustainability-management plan

Protecting your privacy is our highest priority. The Tschuggen Collection AG (responsible for the Tschuggen Grand Hotel, Valsana Hotel, Carlton Hotel, and Hotel Eden Roc) is committed to the responsible handling of your personal data. We strictly adhere to legal requirements, specifically:

The Swiss Federal Act on Data Protection (FADP)
The European General Data Protection Regulation (GDPR)
The Telecommunications Act (FMG)

Before continuing to use our website, we ask that you take note of our detailed provisions regarding data security and processing.
Full information can be found here.

The use of protected logos or official image material from the hotels in our collection is subject to clear guidelines:
Requirement for Approval: Any use of logos or images of the Tschuggen Collection (or its associated hotels) by guests in any form requires prior express written permission from us.
Consequences: Should a publication occur without this permission, the Tschuggen Collection reserves the right to withdraw from the contract.
Liability: The guest is liable for all damages incurred by the Tschuggen Collection due to the unauthorized use of these logos or images.