Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.
Arrival and departure
Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.
Arosa is easily reached by both public transport and by car.
From ZURICH take the A3 motorway to CHUR.
Take the CHUR-NORD exit in the direction of "Zentrum, Arosa".
Follow the signs to Arosa.
From the SAN BERNARDINO Pass take the A13 to CHUR.
Take the CHUR-SÜD exit in the direction of "AROSA".
Follow the signs to Arosa.
Drive through Arosa for approx. 1.5 km, then turn right at Restaurant Grischuna into Sonnenbergstrasse.
After approx. 300 m turn left to the Tschuggen Grand Hotel.
Route planner: viamichelin.ch
Travel by ICE or IC trains direct to CHUR. From CHUR an Arosa Express train to AROSA runs every hour during daytime. Let us know your arrival time and we will be more than happy to pick you up from the train station. For timetables visit sbb.ch.
Fly to Zurich-Kloten International Airport. Our Concierge will be happy to organise a limousine transfer to AROSA for you. Alternatively, take the train to CHUR, then connect with the Arosa Express directly to Arosa. We will be happy to pick you up from the station.
Start your vacation relaxed and send your luggage ahead! You can find more information here:
Cancellation policy and travel cancellation insurance
General cancellation policy
If you need to postpone or cancel your booking, the following cancellation policy applies:
Your reservation can be cancelled free of charge up to 7 days before you arrive during the winter season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Your reservation can be cancelled free of charge up to 3 days before you arrive during the summer season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Over the festive season % during the high season special cancellation conditions apply:
Reservations during the festive season in combination with Christmas and New Year's Eve can be cancelled free of charge 60 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price. A full payment is required until 60 days prior arrival.
Reservations during the high season of February can be cancelled free of charge 21 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price.
Special booking and cancellation policies apply for group bookings.
Travel cancellation insurance
Allianz Global Assistance offers low-cost cancellation insurance, which we highly recommend. In case of queries, please contact Allianz directly at [email protected] or +41 44 283 32 22.
Children and adolescents
We will be happy to prepare our sofa beds for you in the Junior Suite room category and above. Additional beds are also available in this room category and above. An additional adult is charged at CHF 200.00 per person and night. Children up to and including three years of age can stay free of charge and we provide a free cot in every room category. We charge CHF 100.00 per child and night for children aged between 4 and 11 years
Dine Around and Half-board
In the winter as well as in summer you can make the most of a daily five-course menu in the evenings in our Grand Restaurant. In The Basement restaurant you may choose a three course menu from the à la carte offer or you can put the daily half-board price towards the menu price from three courses onwards in the La Brezza restaurant. At lunchtime, a three-course à la carte menu is available to you in the La Collina restaurant.
Half board can only be booked for the entire stay and is CHF 80 per person per day.
The regular Dine Around price will apply for teenagers aged 12 and over. Children up to 11 years eat à la carte, the price is calculated according to consumption.
As an alternative to our restaurant, we offer you the restaurant Twist in our sister hotel Valsana Hotel as well as the mountain restaurant Alpenblick as a dine around option. Depending on the restaurant, we serve you a two- to five-course menu. Additional courses are available at an extra charge. Excluded on New Year's Eve.
Reservations at Restaurant Alpenblick can be cancelled free of charge up to 24 hours in advance. After that, the cost of a 3-course menu (CHF 80 per person) will be charged.
Well-behaved dogs are welcome in the Tschuggen Grand Hotel and are permitted in the lobby, the Grand Salon, the bar, the La Collina restaurant at lunchtime and, in winter only, The Basement restaurant, in the evening. We charge CHF 45.00 per dog and night, without food.
You and your dog can expect:
We want you to feel comfortable during your time with us. Your smart-casual appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.
We look forward to welcoming gentlemen in shirts and jackets (no jeans) in our Grand restaurant during the festive season. The New Year's Eve dress code is black tie or a dark suit and tie. In our other restaurants, we look forward to welcoming you in smart-casual attire.
Reservations during the festive season in combination with New Year's Eve from 25.12.2022 until 01.01.2023 can be cancelled free of charge 60 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price. A full payment is required until 60 days prior arrival.
Package and specials policy
The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties. Furthermore, packages cannot be cumulated with each other.
Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 30.00 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.
We are delighted to provide you with Typ 2 charging stations and thus to contribute to sustainable travel. It is convenient and free of charge for you to charge your vehicle as a hotel guest.
All prices are listed in Swiss francs (CHF) inclusive VAT as well as fees.
Private fitness training, outdoor training and yoga lessons
Book a personal training session with one of our dedicated personal trainers.London-based fitness expert Matt Gleed has trained multiple Olympians, top-flight football clubs and tennis professionals. Together with our in-house trainers, he has developed a bespoke functional fitness programme that can be tailored to your fitness level for health and longevity.
Recharge your batteries in the unspoilt nature that surrounds our hotel. Explore the landscape and discover the many ways to incorporate the natural environment into your fitness journey.
Yoga is an exercise for the body and the mind. The Hatha branch of yoga offered at the hotel represents a gentle form of movement. Breathing and movement come together in a dynamic flow that brings about improved posture, circulation and inner balance. Begin your morning with the Surya Namaskar (Sun Salutation) for a light, refreshed start to the day; end your evening with the Chandra Namaskar (Moon Salutation) or yoga nidra for complete relaxation and deep sleep.
Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.
Rooms and Suites
The pictures of the different room types are only examples for the style and the size of the category. There can be a variation on allotment in the hotel due to different colours and the layout of the individual rooms.
All public areas and the Tschuggen Spa are non-smoking areas. Have a seat in our quiet Cigar Lounge and enjoy our selection of Cuban and Dominican cigars and cigarillos, accompanied by the perfectly paired cognac, rum or brandy.
All information about our spa, gym, spa memberships and opening hours can be found here.
Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Tschuggen Grand Hotel. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.