The Tschuggen Collection

Good to know

Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.

Arrival and departure

Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.

Start your vacation relaxed and send your luggage ahead! You can find more information here:

Cancellation policy and travel cancellation insurance

General cancellation policy

If you need to postpone or cancel your booking, the following cancellation policy applies:

Your reservation can be cancelled free of charge up to 7 days before you arrive during the winter season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Your reservation can be cancelled free of charge up to 3 days before you arrive during the summer season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.

Over the festive season % during the high season special cancellation conditions apply:

Reservations during the festive season in combination with New Year's Eve from 25.12.2022 until 01.01.2023 can be cancelled free of charge 60 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price. A full payment is required until 60 days prior arrival.

Special booking and cancellation policies apply for group bookings.

Travel cancellation insurance

Allianz Global Assistance offers low-cost cancellation insurance, which we highly recommend. In case of queries, please contact Allianz directly at [email protected] or +41 44 283 32 22.

Children and adolescents

We will be happy to prepare our sofa beds for you in the Junior Suite room category and above. Additional beds are also available in this room category and above. An additional adult is charged at CHF 200.00 per person and night. Children up to and including three years of age can stay free of charge and we provide a free cot in every room category. We charge CHF 100.00 per child and night for children aged between 4 and 11 years

Dine Around and Half-board

In the winter you can make the most of a daily five-course menu in the evenings in our Grand Restaurant. In The Basement restaurant you may choose a three course menu from the à la carte offer or you can put the daily half-board price towards the menu price from three courses onwards in the La Brezza restaurant. At lunchtime, a three-course à la carte menu is available to you in the La Collina restaurant.

Half board can only be booked for the entire stay and is charged per person per day (CHF 60 in summer and CHF 70 in winter).

The regular Dine Around price will apply for teenagers aged 12 and over. Children up to 11 years eat à la carte, the price is calculated according to consumption.

As an alternative to our restaurant, we offer you the restaurant Twist in our sister hotel Valsana Hotel as well as the mountain restaurant Alpenblick as a dine around option. Depending on the restaurant, we serve you a two- to five-course menu. Additional courses are available at an extra charge. Excluded on New Year's Eve.

Reservations at Restaurant Alpenblick can be cancelled free of charge up to 24 hours in advance. After that, the cost of a 3-course menu (CHF 80 per person) will be charged.

Dogs

Well-behaved dogs are welcome in the Tschuggen Grand Hotel and are permitted in the lobby, the Grand Salon, the bar, the La Collina restaurant at lunchtime and, in winter only, The Basement restaurant, in the evening. We charge CHF 45.00 per dog and night, without food.

You and your dog can expect:

  • A welcome treat for your four-legged friend
  • Up to two dogs per hotel room are welcome
  • Dog blanket, so that your four-legged friend has even sweeter dreams
  • Water and food bowls are provided in the room
  • Dog waste bags are available from Robidog dog waste bins in the town

Dress code

We want you to feel comfortable during your time with us. Your smart-casual appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.

We look forward to welcoming gentlemen in shirts and jackets (no jeans) in our Grand restaurant during the festive season. The New Year's Eve dress code is black tie or a dark suit and tie. In our other restaurants, we look forward to welcoming you in smart-casual attire.

Festive period

Reservations during the festive season in combination with New Year's Eve from 25.12.2022 until 01.01.2023 can be cancelled free of charge 60 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price. A full payment is required until 60 days prior arrival.

Package and specials policy

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.

Parking

Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 30.00 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.

Charging station for electric vehicles

We are delighted to provide you with Typ 2 charging stations and thus to contribute to sustainable travel. It is convenient and free of charge for you to charge your vehicle as a hotel guest.

Prices

All prices are listed in Swiss francs (CHF) inclusive VAT.

Reservation guarantee

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.

Smoking

All public areas and the Tschuggen Spa are non-smoking areas. Have a seat in our quiet Cigar Lounge and enjoy our selection of Cuban and Dominican cigars and cigarillos, accompanied by the perfectly paired cognac, rum or brandy.

Spa

All information about our spa, gym, spa memberships and opening hours can be found here.

Sustainability

Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Tschuggen Grand Hotel. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.

More infos about our sustainability-management plan

For any other enquiries please get in touch and we will get back to you as soon as we can.
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