Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.
Arrival and departure
Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.
Start your vacation relaxed and send your luggage ahead! You can find more information here:
Cancellation policy and travel cancellation insurance
General cancellation policy
If you need to postpone or cancel your booking, the following cancellation policy applies:
Your reservation can be cancelled free of charge up to 3 days before you arrive during the winter season from November to March. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Your reservation can be cancelled free of charge up to 14 days before you arrive for the summer season in July and August, and up to seven days before you arrive in the months of April, May, June and September. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Special booking and cancellation policies apply for group bookings.
Travel cancellation insurance
Allianz Global Assistance offers low-cost cancellation insurance, which we highly recommend. In case of queries, please contact Allianz directly at [email protected] or +41 44 283 32 22.
Children and adolescents
We are happy to prepare our sofa beds for you from our Junior Suite room category. Additional beds are also available from this room category. Children up to and including 3 years stay free of charge and we provide a baby crib free of charge in every room category. For children between 4 and 11 years we charge CHF 140 per child per night, from 12 years we charge CHF 190.
City Tax and prices
The compulsory visitor's tax of CHF 6.20 per guest and night will be charged separately.
All prices in CHF (Swiss francs) incl. VAT. Prices are subject to change without notice.
Dine Around and Half-board
For the Dine Around option, we charge you an additional CHF 70 per person per day (excluding New Year's Eve Gala) and you enjoy a daily lunch or dinner (excluding drinks) worth CHF 80.
The Resort Dine Around credit is non-transferable, cannot be cashed out and expires daily. Please note that the regular Dine Around rate of CHF 70 applies to youngsters 12 years and older. Children up to 11 years old eat à la carte, the price is calculated according to consumption.
Well-behaved dogs are welcome in the Hotel Eden Roc and are permitted in the hotel rooms, the Restaurant Marina and the Eden Bar. We charge CHF 45.00 per dog and night, without food.
We want you to feel comfortable during your time with us. Your smart appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.
Package and specials policy
The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.
Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 40 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.
Charging station for electric vehicles
We are delighted to provide you with charging stations (Type 2 (22 kW) AC) and thus to contribute to sustainable travel. It is convenient and free of charge for you to charge your vehicle as a hotel guest.
Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.
Rooms and Suites
The pictures of the different room types are only examples for the style and the size of the category. There can be a variation on allotment in the hotel due to different colours and the layout of the individual rooms.
All public areas and the Eden Roc Spa are non-smoking areas. Smoking is permitted on the balconies and the terraces.
All information about our spa, gym, spa memberships and opening hours can be found here.
Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Hotel Eden Roc. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.
The Eden Roc beach offers the perfect setting to enjoy a wide variety of watersports. From sailing courses with the Laser Bug sailing dinghies to wakeboarding, banana boat rides and stand-up paddle boarding, you can take advantage of the perfect location for water sport activities for the whole family.
Find more information here.