Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.
What are the travel options for arriving and departing by car, train, or plane?
Your room will be ready for you from 3 p.m. on the day of your arrival and is available until 12 p.m. on your departure day. If you plan to arrive earlier or leave later, our concierge team will gladly take care of your luggage.
In winterseason at the Eden Roc Marina, the room is available from 3 p.m. on the day of arrival and until 12 p.m. on the day of departure. For your convenience, please note that check-in is available until 10 p.m. Our reception team will be delighted to assist you again starting at 7 a.m. If you plan to arrive earlier or leave later, our concierge team will gladly take care of your luggage.
Ascona is easily reached by both public transport and by car.
By car
To reach Ascona by road, take the A2 motorway via Gotthard–Bellinzona–Locarno (Lago Maggiore exit).
The Hotel Eden Roc is located at the shore of Lake Maggiore next to the pedestrian area with his own privat car park and a few Underground parking spaces.
By rail
Ascona and Locarno have a direct connection to the international railway network. Timetables can be found at the Swiss Federal Railway.
If you are arriving by train, please note your exact arrival time when booking or inform us by telephone on the day of arrival. We will then be happy to pick you up at Locarno station free of charge. On request, we will also be happy to take you in our e-limousine.
By air
The Hotel Eden Roc is reachable within 3 hours from Zurich Airport and 4.5 hours from Geneva Airport. From the airport Milan Malpensa it is only 1.5 hours away. For flight connections within Europe, Lugano-Agno Airport is only 30 minutes away. With pleasure, our Concierge Team will assist you in the organisation of your transfer to the hotel and will be glad to inform you about different possibilities and the costs.
Start your vacation relaxed and send your luggage ahead! You can find more information here:
Can I cancel or modify my booking, and what is your cancellation policy?
General cancellation policy
If you do have to postpone or cancel your stay, the following cancellation conditions apply:
Your reservation for the winter season from November to March can be canceled free of charge up to 3 days before arrival. After that, we will charge 100% of the total price booked. This also applies to no-shows, late arrivals or early departures.
During the summer season in July and August your reservation can be canceled free of charge up to 21 days before arrival, in the months of April, May, June and September up to 7 days before arrival.
Should we receive a cancellation, later arrival, earlier departure or no-show after this time, we will of course make every effort to resell the room so that you do not incur any costs.
However, we reserve the right to charge 100% of the room price if the room cannot be resold.
For group bookings, special booking and cancellation conditions apply.
Travel cancellation insurance
Allianz Global Assistance offers low-cost cancellation insurance, which we highly recommend. In case of queries, please contact Allianz directly at info.ch@allianz.com or +41 44 283 32 22.
What are the rates and options for children, teenagers, and extra persons sharing a room?
We are happy to provide sofa beds or extra beds in our suite categories. Children up to and including the age of 3 stay free of charge, and a cot is provided complimentary in all room categories. For children aged 4 to 11, the charge is CHF 140 per child per night, and for children aged 12 and over, the charge is CHF 190 per night.
Are tourist taxes and VAT included in the room rates?
The compulsory visitor's tax of CHF 4.50 per guest and night will be charged separately.
All prices in CHF (Swiss francs) incl. VAT. Prices are subject to change without notice.
Where can I enjoy dinner as part of the half-board or Dine Around program at Hotel Eden Roc?
Half-Board at Hotel Eden Roc Marina (Winter season 20.10.2025 – 01.04.2026)
For CHF 80 per person per day (aged 12 and above, excluding drinks), you can enjoy a 4-course dinner menu at the Marina Restaurant & Lounge. This option can only be booked for the entire duration of your stay. Please note that this offer is non-transferable and only valid for the booked period.
Resort Dine Around at Hotel Eden Roc (Summer season)
Our Resort Dine Around provides culinary variety. Enjoy a daily lunch or dinner in one of our four restaurants.
Restaurant Eden Roc
daily in the evening - changing 5-course menu with à la carte options - 15 GaultMillau points
In all other restaurants you can choose individually from the à la carte menu with a credit of CHF 90 per person.
Restaurant La Brezza
Wednesday to Sunday evening - 2 star Michelin and 19 GaultMillau points
Restaurant La Casetta
daily at lunchtime and in the evening - 14 Gault Millau points
Restaurant Marina
daily for lunch and dinner
Price per guest from 12 years - CHF 90 (excluding drinks) Children up to 11 years eat à la carte, the price is calculated according to consumption.
The Resort Dine Around credit is non-transferable, cannot be paid out and expires daily.
Are dogs welcome at Hotel Eden Roc, and what special amenities are provided for them?
Well-behaved dogs are welcome in the Hotel Eden Roc and are permitted in the hotel rooms and the Restaurant Marina. We charge CHF 45.00 per dog and night, without food.
What should I know regarding the availability and terms of our packages and special offers?
The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties. Furthermore, packages cannot be cumulated with each other.
How can I safely and conveniently park my vehicle during my stay at Hotel Eden Roc?
Winter season (20.10.2025 - 01.04.2026)
The outdoor parking spaces in front of the Hotel Eden Roc Marina is available to our guests free of charge and without reservation. A garage parking space costs CHF 20 per night per vehicle. It is advisable to reserve garage parking spaces.
The hotel is not liable for theft or damage to vehicles belonging to guests or for the contents of vehicles parked in the car park or brought into the car park, unless the theft or damage was caused by the hotel intentionally or through gross negligence.
Charging station for electric vehicles
We are pleased to provide you with a charging station at the Hotel Eden Roc Marina, thereby contributing to sustainable mobility. As a hotel guest, you can charge your vehicle conveniently and free of charge.
Summer season
Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 45 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.
Charging station for electric vehicles
We are delighted to provide you with charging stations (Type 2 (22 kW) AC) and thus to contribute to sustainable travel. It is convenient and free of charge for you to charge your vehicle as a hotel guest.
How is my booking guaranteed, and when will my credit card be charged?
Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card.
Why might the style, color scheme, or layout of my room or suite differ slightly from the website photos?
The pictures of the different room types are only examples for the style and the size of the category. There can be a variation on allotment in the hotel due to different colours and the layout of the individual rooms.
What smoking facilities are available at Hotel Eden Roc?
All public areas and the Eden Roc Spa are non-smoking areas. Smoking is permitted on the balconies and the terraces.
What should I know about the Spa facilities and my appointments?
All information about our spa, gym, spa memberships and opening hours can be found here.
Please note that during the winter season (20 October 2025 to 1 April 2026), our spa area, swimming pools, saunas and steam bath at the Hotel Eden Roc will unfortunately be closed. The heated indoor/outdoor pool at the Hotel Eden Roc Marina will remain open during the winter season.
We want you to enjoy your stay with us and hope that you will find the following information useful:
Our aim is to make your stay with us a thoroughly enjoyable experience; we hope that you will find the following information useful: For your own convenience please arrive 10 minutes prior to your appointment.
If you are unable to attend the agreed appointment, please notify us at least 24 hours beforehand. A 100% charge has to be levied for reservations cancelled less than 24 hours in advance. For no-show appointments, the full service fee will be charged. If you arrive late for your appointment and your therapist or treatment room are booked afterwards, we regret that your session will have to be shortened accordingly.
How does the Tschuggen Grand Hotel implement its sustainable operations and Green Globe certification?
Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Hotel Eden Roc. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.