General Terms & Conditions

Your room will be ready for you from 3 p.m. on the day of your arrival and is available until 12 p.m. on your departure day. If you plan to arrive earlier or leave later, our concierge team will gladly take care of your luggage.

In winterseason at the Eden Roc Marina, the room is available from 3 p.m. on the day of arrival and until 12 p.m. on the day of departure. For your convenience, please note that check-in is available until 10 p.m. Our reception team will be delighted to assist you again starting at 7 a.m. If you plan to arrive earlier or leave later, our concierge team will gladly take care of your luggage.

Ascona is easily reached by both public transport and by car.

By car
To reach Ascona by road, take the A2 motorway via Gotthard–Bellinzona–Locarno (Lago Maggiore exit).

The Hotel Eden Roc is located at the shore of Lake Maggiore next to the pedestrian area with his own privat car park and a few Underground parking spaces.

By rail
Ascona and Locarno have a direct connection to the international railway network. Timetables can be found at the Swiss Federal Railway.

If you are arriving by train, please note your exact arrival time when booking or inform us by telephone on the day of arrival. We will then be happy to pick you up at Locarno station free of charge. On request, we will also be happy to take you in our e-limousine.

By air
The Hotel Eden Roc is reachable within 3 hours from Zurich Airport and 4.5 hours from Geneva Airport. From the airport Milan Malpensa it is only 1.5 hours away. For flight connections within Europe, Lugano-Agno Airport is only 30 minutes away. With pleasure, our Concierge Team will assist you in the organisation of your transfer to the hotel and will be glad to inform you about different possibilities and the costs.

Start your vacation relaxed and send your luggage ahead! You can find more information here:

• SBB train - package service

General cancellation policy

If you do have to postpone or cancel your stay, the following cancellation conditions apply:

Your reservation for the winter season from November to March can be canceled free of charge up to 3 days before arrival. After that, we will charge 100% of the total price booked. This also applies to no-shows, late arrivals or early departures.

During the summer season in July and August your reservation can be canceled free of charge up to 21 days before arrival, in the months of April, May, June and September up to 7 days before arrival.

Should we receive a cancellation, later arrival, earlier departure or no-show after this time, we will of course make every effort to resell the room so that you do not incur any costs.
However, we reserve the right to charge 100% of the room price if the room cannot be resold.

For group bookings, special booking and cancellation conditions apply.

Travel cancellation insurance

Allianz Global Assistance offers low-cost cancellation insurance, which we highly recommend. In case of queries, please contact Allianz directly at info.ch@allianz.com or +41 44 283 32 22.

We are happy to provide sofa beds or extra beds in our suite categories. Children up to and including the age of 3 stay free of charge, and a cot is provided complimentary in all room categories. For children aged 4 to 11, the charge is CHF 140 per child per night, and for children aged 12 and over, the charge is CHF 190 per night.

The compulsory visitor's tax of CHF 4.50 per guest and night will be charged separately.

All prices in CHF (Swiss francs) incl. VAT. Prices are subject to change without notice.

Half-Board at Hotel Eden Roc Marina (Winter season 20.10.2025 – 01.04.2026)
For CHF 80 per person per day (aged 12 and above, excluding drinks), you can enjoy a 4-course dinner menu at the Marina Restaurant & Lounge. This option can only be booked for the entire duration of your stay. Please note that this offer is non-transferable and only valid for the booked period.

Resort Dine Around at Hotel Eden Roc (Summer season)
Our Resort Dine Around provides culinary variety. Enjoy a daily lunch or dinner in one of our four restaurants.

Restaurant Eden Roc
daily in the evening - changing 5-course menu with à la carte options - 15 GaultMillau points

In all other restaurants you can choose individually from the à la carte menu with a credit of CHF 90 per person.

Restaurant La Brezza
Wednesday to Sunday evening - 2 star Michelin and 19 GaultMillau points

Restaurant La Casetta
daily at lunchtime and in the evening - 14 Gault Millau points

Restaurant Marina
daily for lunch and dinner

Price per guest from 12 years - CHF 90 (excluding drinks) Children up to 11 years eat à la carte, the price is calculated according to consumption.
The Resort Dine Around credit is non-transferable, cannot be paid out and expires daily.

Well-behaved dogs are welcome in the Hotel Eden Roc and are permitted in the hotel rooms and the Restaurant Marina. We charge CHF 45.00 per dog and night, without food.

• A welcome treat for your four-legged friend
• Dog blanket, so that your four-legged friend has even sweeter dreams
• Water and food bowls are provided in the room
• Dog waste bags are available from Robidog dog waste bins in the town

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties. Furthermore, packages cannot be cumulated with each other.

Winter season (20.10.2025 - 01.04.2026)
The outdoor parking spaces in front of the Hotel Eden Roc Marina is available to our guests free of charge and without reservation. A garage parking space costs CHF 20 per night per vehicle. It is advisable to reserve garage parking spaces.

The hotel is not liable for theft or damage to vehicles belonging to guests or for the contents of vehicles parked in the car park or brought into the car park, unless the theft or damage was caused by the hotel intentionally or through gross negligence.

Charging station for electric vehicles

We are pleased to provide you with a charging station at the Hotel Eden Roc Marina, thereby contributing to sustainable mobility. As a hotel guest, you can charge your vehicle conveniently and free of charge.

Summer season
Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 45 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.

Charging station for electric vehicles

We are delighted to provide you with charging stations (Type 2 (22 kW) AC) and thus to contribute to sustainable travel. It is convenient and free of charge for you to charge your vehicle as a hotel guest.

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card.

The pictures of the different room types are only examples for the style and the size of the category. There can be a variation on allotment in the hotel due to different colours and the layout of the individual rooms.

All public areas and the Eden Roc Spa are non-smoking areas. Smoking is permitted on the balconies and the terraces.

All information about our spa, gym, spa memberships and opening hours can be found here.

Please note that during the winter season (20 October 2025 to 1 April 2026), our spa area, swimming pools, saunas and steam bath at the Hotel Eden Roc will unfortunately be closed. The heated indoor/outdoor pool at the Hotel Eden Roc Marina will remain open during the winter season.

We want you to enjoy your stay with us and hope that you will find the following information useful:

Our aim is to make your stay with us a thoroughly enjoyable experience; we hope that you will find the following information useful: For your own convenience please arrive 10 minutes prior to your appointment.

If you are unable to attend the agreed appointment, please notify us at least 24 hours beforehand. A 100% charge has to be levied for reservations cancelled less than 24 hours in advance. For no-show appointments, the full service fee will be charged. If you arrive late for your appointment and your therapist or treatment room are booked afterwards, we regret that your session will have to be shortened accordingly.

Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Hotel Eden Roc. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.

More infos about our sustainability-management plan

Protecting your privacy is our highest priority. The Tschuggen Collection AG (responsible for the Tschuggen Grand Hotel, Valsana Hotel, Carlton Hotel, and Hotel Eden Roc) is committed to the responsible handling of your personal data. We strictly adhere to legal requirements, specifically:

The Swiss Federal Act on Data Protection (FADP)
The European General Data Protection Regulation (GDPR)
The Telecommunications Act (FMG)

Before continuing to use our website, we ask that you take note of our detailed provisions regarding data security and processing.
Full information can be found here.

Rooms
• Check-in: From 3:00 PM | Check-out: By 12:00 PM.
• Late Check-out: Subject to availability; complimentary until 2:00 PM. A 50% surcharge applies until 4:00 PM; thereafter, 100% of the room rate will be charged.
• Early Check-in: Only possible by booking the previous night at the regular room rate.
• Rooming List: The organizer must provide a full list (including full name, passport number, date of birth, and any special requests) no later than 5 days prior to arrival.
Event Details
• Detailed Program, Room & Technical Requirements: To be submitted to the hotel at least 14 days prior to the event.
• Menu & Wine Selection: To be confirmed at least 14 days in advance.
• Final Schedule & Participant Numbers: Final numbers (e.g., for catering) must be confirmed at least 48 hours before the event.
• Room/Restaurant Assignments: The hotel reserves the right to change assigned rooms or restaurant reservations if the number of participants changes.
• External Food & Beverages: Not permitted. Beverages will be charged based on actual consumption.
• Menu Tasting: Available for exclusive events with a minimum spend (complimentary for two persons).
• Musical Entertainment: Permitted only at agreed times and locations. No outdoor music is allowed after 11:00 PM.
• Inclement Weather: Alternative indoor locations are available; the final decision will be made in consultation with the hotel.
• Additional Staffing Costs: Charged at CHF 50 per hour.
• Shipping Materials: For advance shipments, please provide the shipping date, carrier, quantity, and size. Materials should be addressed to your designated contact person.
• Advertising: The reception area and hotel lobby may not be used for promotional purposes unless prior written approval is granted.
• Decorations & Installations: Must be approved in advance and comply with all fire safety regulations.
• Third-Party Services: Hotel Eden Roc acts solely as an intermediary and assumes no liability for third-party providers.
Payment and Cancellation
• Binding Reservation: Valid upon receipt of the signed pro-forma contract and a 20% deposit.
• Payment Schedule:
o 20% upon signing the contract.
o 40% up to 90 days before the event.
o 40% up to 30 days before the event.
• Payment Method: By bank transfer. Invoices must be settled within 20 days (international clients must settle all charges before departure).
• Late Payment: Failure to pay may result in the hotel cancelling the event; this will be treated as a regular cancellation.
• Cancellation Policy:
o Up to 91 days prior: Complimentary (the 20% deposit will be refunded).
o From 89 days prior: 60% of total estimated costs.
o From 29 days prior: 100% of total estimated costs.
• All cancellations must be submitted in writing.

Hotel Eden Roc combines exclusive service with the untouched natural beauty of Lake Maggiore. Our diverse range of offerings includes:
Maritime Experiences: Access to one of Switzerland's most extensive water sports selections, featuring a private marina, sailing trips, Riva yacht charters, as well as complimentary kayaks, stand-up paddles, and water bikes. Our on-site water sports school also offers the opportunity to obtain your boating license.
Exclusive Nature Experiences: Guided tours with our Outdoor Butler, cycling trips through the Ticino region, honey harvesting at the hotel's own beehives, traditional Bocce, or early morning fishing on Lake Maggiore.
Sports & Family: A wide spectrum for young explorers with our expedition boat, premium tennis facilities, sports shops, and a curated Spa Shop for high-quality swimwear and beach essentials.
Detailed Information and Reservations
Full details regarding our current weekly program and booking options can be found here.

We want to make your stay as pleasant as possible and offer you the greatest possible flexibility. Please note the following deadlines for free cancellations:
Spa & Treatments
Cancellations are free of charge up to 24 hours before the appointment.
For late cancellations or no-shows, we charge 100% of the treatment costs.
Tip: Please arrive 10 minutes before your appointment. In the event of a delay, the treatment time will be shortened accordingly.

Room Reservations (Seasonal)
Winter (Nov–March): Free of charge up to 3 days before arrival.
Summer (July & Aug): Free of charge up to 21 days before arrival.

Shoulder Season (April, May, June, Sept): Free of charge up to 7 days before arrival.

Important Information
Late Cancellations / Early Departures: We charge 100% of the price if the room cannot be resold.
Third-Party Bookings: For reservations made via external platforms or travel agencies, the respective provider's terms and conditions apply. In these cases, we assume no liability for cancellation deadlines or changes—please contact the third-party provider directly.
Groups: Separate conditions apply to group bookings (please contact us directly regarding this).

Redeeming your voucher is very simple. Please contact us directly and provide us with your voucher number. We will then process your request promptly and check availability for you.
Would you like to give a voucher as a gift or treat yourself? You can conveniently purchase our vouchers at any time on our website.
Click here to go directly to the shop.

Our holistic "Moving Mountains" program was designed to promote your vitality and allow you to experience nature in a new way. It is based on the five pillars: Move, Play, Nourish, Rest, and Give.
The program offers you:
Activities & Training: Tailor-made individual or small group classes in modern fitness studios or directly in the open air, led by experts.
High-level Yoga: A comprehensive range including guided retreats, personal instruction on-site, as well as a private yoga program that you can enjoy directly in your room.
Expert Guidance: We work with consultants and specialists to optimally prepare you for your nature experiences and to cater to your individual needs.

We offer 24-hour room service. Our regular menu is available throughout the day; between 11:00 PM and 7:00 AM, we serve a reduced night menu with selected dishes. Orders can be placed directly via the room telephone. As dishes are freshly prepared, preparation may take approximately 20–40 minutes depending on the time of the order. We fulfill special requests or dietary requirements whenever possible—please specify these when ordering.

The use of protected logos or official image material from the hotels in our collection is subject to clear guidelines:
Requirement for Approval: Any use of logos or images of the Tschuggen Collection (or its associated hotels) by guests in any form requires prior express written permission from us.
Consequences: Should a publication occur without this permission, the Tschuggen Collection reserves the right to withdraw from the contract.
Liability: The guest is liable for all damages incurred by the Tschuggen Collection due to the unauthorized use of these logos or images.

1.Payment Terms
• What payment terms apply to my booking (Room, Spa & Restaurant)?
A credit card is required at the time of reservation to guarantee the booking.
• Payment for the room is made either on-site or, depending on the booked rate, at the time of booking.
• Cancellations and changes are subject to our General Terms and Conditions; for short-term cancellations, a fee of 100% applies.

2. Spa Treatments:
   • Spa services can be booked online, by telephone, or on-site.
   • Payments for spa services are made on-site or according to our confirmation.

3. Restaurant:
   • Reservations at Restaurant Eden Roc, La Casetta, and Marina can be made without a deposit unless otherwise agreed.
   • At Restaurant La Brezza, we charge CHF 100 per person to guarantee your table reservation.
   • Payment for food and drinks is made directly after the restaurant visit, unless you have a room reserved with us.

General Information:
• Accepted payment methods: Credit card (Visa, Mastercard, American Express, Diners), EC card, Cash.
• Special promotions or packages may have different payment terms; please check your respective booking confirmation.

Yes, the Hotel Eden Roc in Ascona is largely barrier-free. It offers elevators to all floors, wheelchair-accessible rooms, as well as ground-floor living units and facilities.