Good to know

Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.

Arrival and departure

Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.

Start your vacation relaxed and send your luggage ahead! You can find more information here:

Dress code

We want you to feel comfortable during your time with us. Your smart-casual appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.

We look forward to welcoming gentlemen in shirts and jackets (no jeans) in our Grand restaurant during the festive season. The New Year's Eve dress code is black tie or a dark suit and tie. In our other restaurants, we look forward to welcoming you in smart-casual attire.

Prices

All prices are listed in Swiss francs (CHF) inclusive VAT.

Reservation guarantee

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.

Package and specials policy

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.

Travel cancellation insurance

To avoid unnecessary costs for you, we recommend that you take out travel cancellation insurance.

For any other enquiries do get in touch – we’ll get back to you as soon as we can.
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